1. Introduction:

Welcome to our privacy policy. We respect your privacy and take the protection of personal information very seriously. We understand that your trust is our most important asset.

To provide you with our full range of products and services, we need to collect and process certain information about you.

This policy describes how we collect, store, use, and protect information that can be associated with you or another specific person and can be used to identify you or that person (personal information).

This privacy policy must be read in conjunction with our Terms and Conditions.

2. Audience:

This policy applies if you are:

A visitor to our website or mobile site.
A customer who has ordered a product or requested a service that we provide.
Anyone contacting us by phone, SMS, email, letters, or in person.

3. Personal Information:

Personal information includes:

Information we collect automatically when you visit our website.
Information collected on registration (see below).
Information collected on submission.
Optional information you provide voluntarily (see below).
Exclusions:

Information anonymized to not identify a specific person.
Permanently de-identified information not traceable back to you.
Non-personal statistical information collected and compiled by us.
Information provided voluntarily in a public environment (e.g., blog, chat room, forum), which is no longer confidential once disclosed.

3.1 Common Examples:

Common types of personal information we may collect and process include:

Identifying information, such as your first and last name.
Contact information, such as your phone number and email address.

4. Acceptance:

4.1 Acceptance Required:
You acknowledge and accept all the terms of this policy when accessing the website to order a product or request our services. If you disagree with any part of this policy, you may not access the website or order products/services.

4.2 Legal Capacity:
You must be at least 18 years old or have legal capacity to enter into binding contracts to access our website or order our products/services.

4.3 Deemed Acceptance:
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

4.4 Your Obligations:
You may only send us your own personal information or the information of another data subject where you have their permission to do so.

5. Changes:

We reserve the right to change this policy at any time. All changes will be posted on the website. The current version will supersede and replace all previous versions. If you disagree with any changes, you must stop using the website and our services.

6. Collection:

6.1 Purposes for Collection:
We may use/process any product or services information, or optional information you provide, for purposes including: Products or services purposes: Collecting orders/requests and providing products/services. Marketing purposes: Pursuing lawful marketing activities. Business purposes: Business intelligence, analytics, product improvement, internal audit, accounting, planning, and joint ventures. Legal purposes: Handling claims, complying with regulations, or pursuing good governance.

6.2 On Registration:
When registering on our website, you will need to provide certain personal information, including:

Your first and last name.
Your email address.
Your telephone number.
Your password.
We will use this information to manage your account, provide services, and for purposes set out in this policy, including newsletters and email alerts.

6.3 On Product Order or Service Request:
When you order a product/service, you may need to provide additional personal information voluntarily. Property enquiry service: For potential buyers/tenants to contact us about listings, you may need to provide your name, email, and phone number. Property Search: Supply your province, city, or suburb for search functionality.

6.4 Communicating with Us:
When communicating through customer service, you may need to provide personal information to resolve queries or complaints. Calls may be recorded.

6.5 Messages and Updates:
We may send administrative and promotional messages. You will only receive promotional messages if you opt-in.

6.6 From Browser:
We collect internet usage information from your browser, such as IP address, browsing activities, and interaction with our website (usage information).

6.7 Cookies:
We collect internet usage information from your browser, such as IP address, browsing activities, and interaction with our website (usage information).

6.8 Optional Details:
We collect internet usage information from your browser, such as IP address, browsing activities, and interaction with our website (usage information).

6.9 Recording Calls:
We may monitor and record telephone calls unless you request us not to.

6.10 Consent to Collection:
We will request your explicit consent to use your personal information to send you information, including: Email alerts Newsletters Valuations You may withdraw consent at any time by clicking the unsubscribe link in emails or newsletters.

7. Disclosure:

7.1 Sharing:
We may share your information with: Service providers under contract assisting with our operations, including fraud prevention, bill collection, payment services, credit checks, marketing, and technology services.

7.2 Regulators:
We may disclose your information as required by law or governmental audit.

7.3 Law Enforcement:
For prevention/detection of offenses or apprehension of offenders, we may share information with law enforcement or other agencies as required.

7.4 Marketing Purposes:
We may disclose aggregate statistics (not personally identifiable) to advertisers or business partners.

7.5 Employees:
We may disclose information to employees who need it to perform their jobs.

7.6 Change of Ownership:
If ownership changes, we may assign our rights to the information we process to a successor or separate entity. We will notify you of any transfer.

8. Security:

We store your information on secure servers and implement technical and organizational measures to protect your data. Despite our efforts, there is a risk that your data may be accessed by unauthorized third parties.

9. Accurate and Up To Date:

We aim to keep your information accurate, complete, and up to date. You can review/update your information by accessing your account online or contacting us. We take steps to verify your identity before granting access or making corrections.

10. Retention:

We retain your information as long as necessary to fulfill the purposes set out in this policy unless:

Retention is required/authorized by law.
You have consented to the retention.
We continue to abide by non-disclosure obligations and do not share or sell your information during retention.

11. Transfer to Another Country:

We may transfer your information to a foreign country where data protection laws may be less stringent. You consent to this transfer and processing.

12. Removing:

You can remove your information by contacting us or via your account settings. We will require proof of identity before removing information.

13. Limitation:

We are not responsible for, do not give warranties, and make no representations regarding the privacy policies or practices of linked or third-party websites.